FAQ

1. What products do you offer?
We offer a wide range of authentic Korean skincare products, including cleansers, toners, serums, masks, and moisturizers. All our products are selected for their quality and effectiveness.

2. How can I place an order?
Browse our product selection, add items to your cart, and proceed to checkout. You can pay using various methods including credit/debit cards and PayPal.

3. How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order’s status on our shipping carrier’s website.

4. What is your return policy?
You can return unused and unopened products within 30 days of receipt for a full refund. 

5. How can I contact customer service?
You can reach our customer service team via email at info@koreanessential.com. We aim to respond to all inquiries within 24 hours.

6. Do you ship internationally?
Yes

7. Are your products cruelty-free?
Yes, all our products are cruelty-free and not tested on animals.

8. How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our website to receive updates on new arrivals, special offers, and skincare tips.

9. What should I do if I receive a damaged or incorrect item?
Please contact our customer service team immediately if you receive a damaged or incorrect item. We’ll assist you in resolving the issue as quickly as possible.